Refund policy
Return and Refund Policy – Nyful
This Return and Refund Policy applies to all purchases made on nyful.com.
Our goal is to ensure a smooth and transparent shopping experience for all customers worldwide.
Return Period
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Request a Return
To start a return, please contact us at info@nyful.com.
Once your return request is approved, you will receive detailed instructions and a return address provided by our fulfillment partner.
⚠️ Please do not send any products back to our business address or directly to the manufacturer.
Returns sent without authorization or to the wrong address cannot be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We will review your case and assist you in resolving the issue as quickly as possible — either by replacement or refund.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
-
Perishable goods (such as food, flowers, or plants)
-
Custom or personalized products
-
Personal care goods (such as beauty or hygiene products)
-
Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you are unsure whether your product is eligible for a return, please contact us before ordering.
Exchanges
If you wish to exchange an item, the fastest way is to return the product first (once authorized) and place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order was shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
The item must be returned in the same condition that you received it — unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
Refunds
Once your return is received and inspected by our supplier, we will notify you whether the refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@nyful.com.
Contact
For any questions about returns or refunds, please contact:
Nyful
Owner: Luisa Sam
Bodenbacher Straße 102a
01277 Dresden
📞 +49 1590 4544595